Privacy Policy

Welcome to chargingservices.totalenergies.com website or "TotalEnergies Charge Europe" application (hereinafter, the "Application").

The purpose of the Personal Data and Cookies Policy (hereinafter, the "Policy") is to inform you of the rights you can exercise regarding the processing of your data; it also describes the measures we take to protect your data.

The TotalEnergies entity selling an electric charge listed in Appendix 1 is the "data controller" responsible for processing personal data on the Application. The data will be processed in accordance with applicable legislation.

1. Purpose of processing, legal basis, storage period and types of collected data

When using the Application, you may be required to provide us with your personal data.

1.1 Data processed for a Visitor

Purpose	Personal data categories	Legal base	Storage period
Payment for the charging service	Bank details (credit card number, expiry date)	Performance of the contract	Bank details: Duration of the transaction. Billing: 10 years
Sending of a charging session identifier code	Email address	Performance of the contract	Charging session time
Processing of various requests: technical support, monitoring of charge status, complaints and incidents.	Identification details (name, first name, email address, telephone number), all data you disclose to us in your complaint or that we need to solve your complaint	Legitimate interest in providing customer service	1 year after closure of the request

Payment for the charging service

Personal data categories

Bank details (credit card number, expiry date)

Legal base

Performance of the contract

Storage period

Bank details: Duration of the transaction.
Billing: 10 years

Sending of a charging session identifier code

Personal data categories

Email address

Legal base

Performance of the contract

Storage period

Charging session time

Processing of various requests: technical support, monitoring of charge status, complaints and incidents.

Personal data categories

Identification details (name, first name, email address, telephone number), all data you disclose to us in your complaint or that we need to solve your complaint

Legal base

Legitimate interest in providing customer service

Storage period

1 year after closure of the request

1.2 Data processed for a Member

Purpose	Personal data categories	Legal base	Storage period
Creating a customer account	Identification data (email, password)	Performance of the contract	3 years from when the Customer last connected to their Account
Payment for the charging service	Bank details (card number, expiry date)	Performance of the contract	Bank details: For the duration of the transaction or until the Customer Account is closed. Billing: 10 years
Sending of a charging session identifier code	Email address	Performance of the contract	Charging session time
Processing of various requests: technical support, monitoring of charge status, complaints and incidents.	Identification details (name, first name, email address, telephone number)	Legitimate interest	1 year after closure of the request

Creating a customer account

Personal data categories

Identification data (email, password)

Legal base

Performance of the contract

Storage period

3 years from when the Customer last connected to their Account

Payment for the charging service

Personal data categories

Bank details (card number, expiry date)

Legal base

Performance of the contract

Storage period

Bank details: For the duration of the transaction or until the Customer Account is closed.
Billing: 10 years

Sending of a charging session identifier code

Personal data categories

Email address

Legal base

Performance of the contract

Storage period

Charging session time

Processing of various requests: technical support, monitoring of charge status, complaints and incidents.

Personal data categories

Identification details (name, first name, email address, telephone number)

Legal base

Legitimate interest

Storage period

1 year after closure of the request

1.3 Data processed for a Subscriber

Purpose	Personal data categories	Legal base	Storage period
Creating a customer account	Identification data (email, password)	Performance of the contract	3 years from when the Customer last connected to their Account
Payment for the charging service	Bank details (card number, expiry date)	Performance of the contract	Bank details: For the duration of the transaction or until the Customer Account is closed. Billing: 10 years
Processing of various requests: technical support, monitoring of charge status, complaints and incidents.	Identification details (name, first name, email address, telephone number)	Legitimate interest	1 year after closure of the request

Creating a customer account

Personal data categories

Identification data (email, password)

Legal base

Performance of the contract

Storage period

3 years from when the Customer last connected to their Account

Payment for the charging service

Personal data categories

Bank details (card number, expiry date)

Legal base

Performance of the contract

Storage period

Bank details: For the duration of the transaction or until the Customer Account is closed.
Billing: 10 years

Processing of various requests: technical support, monitoring of charge status, complaints and incidents.

Personal data categories

Identification details (name, first name, email address, telephone number)

Legal base

Legitimate interest

Storage period

1 year after closure of the request

Your personal data will not be processed later in a way that is incompatible with the purposes described in this Policy or in the data forms.

2. Data recipient

In order to process your personal data in compliance with the Policy, it may be disclosed to one or more of the data controller's services, subsidiaries, TotalEnergies payment service providers, customer relationship management providers, or independent distributors and subcontractors.

3. Data transfers

No personal data is transferred outside the European Union.

If data is transferred to a country outside the European Economic Area (EEA), the process will be performed in accordance with applicable legislation and in such a way as to ensure appropriate protection of your personal data. TotalEnergies has adopted Binding Corporate Rules (BCR) governing intra-group transfers of personal data from the European Economic Area. If you would like more information about our BCR, please click here https://totalenergies.com/privacy. For information on other measures put in place to ensure adequate protection, please write to the contact address below.

For data transfers to countries outside the EEA not covered by our BCR, other measures are taken to ensure adequate protection.

4. Data security and privacy

The data controller takes appropriate measures to protect the security and confidentiality of your personal data, in particular to prevent it from being distorted, compromised or disclosed to unauthorised third parties.

5. Cookie management

A cookie or tracker is a file used to log information about how you browse the Application to improve your browsing experience.

Cookies are text files stored on your browser. They provide access to information about you. Some of them belong to the publisher of the Application (first party) and certain third parties (third party).

The following table offers information about each cookie/tracker on the Application.

We activate cookies once you have given your consent, except for the technical cookies required to provide the service you request on the application.

Cookie type	Cookie name	Purpose of the cookie	Supplier	Storage period
Technical cookie: authentication	AUTH_LEGACY_SESSION	This information is necessary for the application to work on authentication	TotalEnergies charging services	Session duration
Geolocation Cookie	SPK MapBox	Users may decide to share their location in order to improve their experience with the application (subject to their consent)	MapBox	Session duration
Geolocation Cookie	Website browser interface	Users may decide to share their location in order to improve their experience with the application (subject to their consent)	User's browser	Session duration
Technical and functional cookies	utag_main, utag_main_, tealium_seg ment, utag_env_	These cookies may be added when you accept the 'tealium' service. They allow you to manage whether or not you activate other cookies contained in the Tealium tag management system	Tealium	13 months
Statistical cookies	atuserid	Customer-side visitor identification cookie (replaces server-side)	AT Internet	6 months
Statistical cookies	Atauthority	Cookie for storing/logging visitor consent	AT Internet	6 months
Statistical cookies	Idirxvr	Visitor identifier history (server-side visitor identifier storage cookie)	AT Internet	13 months
Statistical cookies	Atidx	Secure visitor identification (server-side visitor identifier cookie storage)	AT Internet	13 months
Statistical cookies	Atid	Primary visitor identifier (server-side visitor identifier storage cookie)	AT Internet	13 months
Statistical cookies	Atreman	Used to keep a prior attribution campaign in memory	AT Internet	30 days
Statistical cookies	Atsession	Used to record the list of new campaigns encountered during a visit, in order to avoid measuring the same campaign several times	AT Internet	30 days

Technical cookie: authentication

Cookie name

AUTH_LEGACY_SESSION

Purpose of the cookie

This information is necessary for the application to work on authentication

Supplier

TotalEnergies charging services

Storage period

Session duration

Geolocation Cookie

Cookie name

SPK MapBox

Purpose of the cookie

Users may decide to share their location in order to improve their experience with the application (subject to their consent)

Supplier

MapBox

Storage period

Session duration

Geolocation Cookie

Cookie name

Website browser interface

Purpose of the cookie

Users may decide to share their location in order to improve their experience with the application (subject to their consent)

Supplier

User's browser

Storage period

Session duration

Technical and functional cookies

Cookie name

utag_main, utag_main_, tealium_seg ment, utag_env_

Purpose of the cookie

These cookies may be added when you accept the 'tealium' service. They allow you to manage whether or not you activate other cookies contained in the Tealium tag management system

Supplier

Tealium

Storage period

13 months

Statistical cookies

Cookie name

atuserid

Purpose of the cookie

Customer-side visitor identification cookie (replaces server-side)

Supplier

AT Internet

Storage period

6 months

Statistical cookies

Cookie name

Atauthority

Purpose of the cookie

Cookie for storing/logging visitor consent

Supplier

AT Internet

Storage period

6 months

Statistical cookies

Cookie name

Idirxvr

Purpose of the cookie

Visitor identifier history (server-side visitor identifier storage cookie)

Supplier

AT Internet

Storage period

13 months

Statistical cookies

Cookie name

Atidx

Purpose of the cookie

Secure visitor identification (server-side visitor identifier cookie storage)

Supplier

AT Internet

Storage period

13 months

Statistical cookies

Cookie name

Atid

Purpose of the cookie

Primary visitor identifier (server-side visitor identifier storage cookie)

Supplier

AT Internet

Storage period

13 months

Statistical cookies

Cookie name

Atreman

Purpose of the cookie

Used to keep a prior attribution campaign in memory

Supplier

AT Internet

Storage period

30 days

Statistical cookies

Cookie name

Atsession

Purpose of the cookie

Used to record the list of new campaigns encountered during a visit, in order to avoid measuring the same campaign several times

Supplier

AT Internet

Storage period

30 days

How to withdraw your consent

When you first connect to the Application, you will be asked to give your consent to the use of non-essential cookies and/or to choose your settings. If you wish to change your choices later, you can manage your cookies via the section at the bottom of our site or application, or via an information icon labelled "cookies".

To delete cookies that have already been saved, please follow the procedure for your operating system (Windows, OS X, etc.).

6. External links

If the Application gives you access to websites, please be aware that they are not subject to this Policy. We advise you to consult the privacy statements of said websites for information about their practices regarding how they collect, use and disclose personal data.

7. Changes to the Policy

This Policy was updated on 08/07/2024. The latest version is available either when you confirm a charge or in the "Personal data policy" section of the Application. We reserve the right to revise and change this Policy at any time.

8. Your rights/contact

In accordance with current regulations, you have the right to access and to the rectification, opposition, erasure, limitation and portability of your data. Where applicable, you also have the right to give post-mortem instructions in the corresponding European countries.

To exercise your rights and ask questions about the processing of your personal data, you can contact the address of the entity in your country listed in Appendix 1.

If, after contacting us, you feel that your rights have not been respected, you may file a complaint with the competent supervisory authority.

APPENDIX 1: LIST OF COMPETENT DATA PROTECTION BODIES AND CONTACTS

List of seller entities with the status of "data controller"	Postal adress	Data Protection contact
TotalEnergies Marketing Belgique SA	TotalEnergies Belgium NV – Direction Juridique, Délégué à la Protection des Données - Handelsstraat 93 - 1040 Brussels - BELGIUM	ms.be-privacy@totalenergies.com
TotalEnergies Marketing France and TEVGO	TEVGO - Tour Michelet, Bâtiment B, 24 Cour Michelet, 92800 Puteaux	donneespersonnelles@tevgo.fr
TotalEnergies Marketing España	Ribera del Loira No. 46 28042 Madrid – SPAIN	atencion.cliente@totalenergies.com
TotalEnergies Marketing Deutschland GmbH	Jean-Monnet-Straße 2 10557 Berlin – GERMANY	ms.datenschutz-germany@totalenergies.com
TotalEnergies Charging Solutions Belgium SA/NV	TotalEnergies Charging Solutions Belgium Anspachlaan 1, bus 2 / Boulevard Anspach 1, boîte 2 B - 1000 Brussels - België/Belgique	ms.be-privacy@totalenergies.com
TotalEnergies MKG Luxembourg S.A.	TotalEnergies MKG Luxembourg S.A. 310 route d'Esch L-1471 Luxembourg	ms.temkg-gdpr@totalenergies.com
TotalEnergies Charging Solutions Nederland B.V	Legal Department - Data Privacy Liaison, Prinses Catharina-Amaliastraat 5 - 2496 XD 's-Gravenhage	https://services.totalenergies.nl/service-en-contact
TotalEnergies Charging Solutions UK Ltd	TotalEnergies Charging Solutions UK 10 Upper Bank Street Canary Wharf London E14 5BF - England	tcs-dpo@totalenergies.com