FAQ

TotalEnergies gives you access to a vast network of over 60,000 charging points across Europe

Download TotalEnergies Charge Europe on Apple App Store or Google Play Store and follow the steps to create an account.

You can charge your electric vehicle without an account. However we recommend creating an account so you won't have to enter your payment details each time you use our charging services. It also enables you to track past transactions.

Locate our charging stations on the mobile application TotalEnergies Charge Europe or website chargingservices.totalenergies.com.

Our charge points are compatible with vehicles with AC Type 2 and DC CCS sockets.

Please contact our customer service (24/7) for immediate technical assistance.

The time to charge your EV depends on your vehicle model, power rating of your vehicle on-board charger and battery level before starting a charging session.
Please contact your vehicle manufacturer to find out more about your vehicle.

As electric vehicles have been designed to resist bad weather, it is therefore possible to recharge an electric vehicle during wet weather conditions.

You can delete your account via the website application or mobile application by clicking on the "Delete your account" button in your account management page.
Your account will be deleted after we have verified that there are no outstanding payments. Do note that once your account is deleted, you will not be able to access your history and/or invoices anymore.

If you haven't received the confirmation e-mail, check your spam inbox.

Yes, you can still start a charging session by scanning the QR Code or from the mobile application. Do note that without your membership card, standard Pay As You Go (PAYG) rates will apply.

Your account may be suspended due to outstanding bill(s) and/or an expired bank card, or any other reasons stated in our Terms & Conditions.
For more information, please contact our Customer Service (24/7)

Log into your account via the mobile application or website. Select "Account" and you will be able to update your information here.

Pre-authorization only applies to our Pay As You Go (PAYG) customers. Pre-authorization refers to a temporary hold or reservation placed on funds in a customer’s bank account. Pre-authorized funds do not leave the customer’s bank account, but these funds will not be available until the pre-authorization is complete.
Pre-authorization allows customers to use our services when the final value of the transaction is unknown. It is a common practice amongst services including fuel, car rentals, and hotels. It also protects service providers from potentially fraudulent transactions. For example, if a customer does not have adequate funds available to pay for a transaction in full.

Log into your account via the mobile application or website. Select "History" for all your charging history at a glance. Or, select "Documents" then "Invoices" to view your transaction invoices.
Payment receipt is also sent to your email after completing a charging session. Please check your spam/junk mailbox if you did not receive it.

Log into your account via the mobile application or website. Select "Account" then "Payment" and you will be able to update your information.

No, that is strictly prohibited. You will be penalized for impeding other customers from using charging services and liable for parking offence from the relevant parking enforcement authorities.