FAQ
What benefits does a membership offer me?
TotalEnergies offers a wide range of membership plans to cater for all EV drivers’ needs.
Advantages include:
Advantages include:
- Lower energy and idle fees compared to non-members
- No idle fees between 12am (midnight) to 7am
- TotalEnergies personalised mobility card
- Charge point reservations (7kW and 22kW charge points only)
- Exclusive member offers and service updates
- Change or cancel your membership anytime
What is the best membership for me?
If you have a valid resident or business parking permit, you may be eligible to a lower resident tariff when charging at TotalEnergies charge points in the area for which you hold a valid parking permit.
You will also benefit from preferential pricing on all other TotalEnergies charge points in the UK.
See all Resident offers and rates here.
If you are a licenced driver, you may be eligible for a lower licensed driver tariff and benefit for a year's free membership
See all Licensed Driver offers and rates here.
If you do not fall into one of the above categories, our Full and Pro Full membership will also allow you to benefit from preferential pricing compared to non-members.
See all Full offers and rates here.
You will also benefit from preferential pricing on all other TotalEnergies charge points in the UK.
See all Resident offers and rates here.
If you are a licenced driver, you may be eligible for a lower licensed driver tariff and benefit for a year's free membership
See all Licensed Driver offers and rates here.
If you do not fall into one of the above categories, our Full and Pro Full membership will also allow you to benefit from preferential pricing compared to non-members.
See all Full offers and rates here.
What information do I need to provide to become a member?
For a Resident membership, you will need to provide a valid parking or business permit for your local area.
For a Licensed Driver membership, you will need to:
For a Company membership, you will need to provide your company details, including VAT number
For a Licensed Driver membership, you will need to:
- For London Black Cabs: Upload a scan of your Taxi License clearly showing your Full Name, Address, Vehicle Make and Vehicle Registration Number (VRN)
- For Private Hire Drivers: Upload a scan of your Private Hire Badge clearly showing your Full Name, License Number and Expiry Date
For a Company membership, you will need to provide your company details, including VAT number
What is the Resident membership plan?
If you have a valid resident or business parking permit, you may be eligible to a resident discount when charging at TotalEnergies charge points in the area which you hold a valid parking permit*.
You will also benefit from preferential pricing on all other TotalEnergies charge points in the UK.
If you are using the network as an individual, opt for the Resident offer. If you need to access the network as a company, choose the Pro Resident offer.
See all Resident offers and rates here.
* If you live in London and have a valid resident or business parking permit, you are entitled to an exclusive resident discount when charging at TotalEnergies charge points in the borough for which you hold a valid parking permit.
When starting a new individual or pro resident subscription, you will need to upload a scanned copy of your valid resident/business permit for approval. Please note that any other proof of residency will not be accepted.
You will also benefit from preferential pricing on all other TotalEnergies charge points in the UK.
If you are using the network as an individual, opt for the Resident offer. If you need to access the network as a company, choose the Pro Resident offer.
See all Resident offers and rates here.
* If you live in London and have a valid resident or business parking permit, you are entitled to an exclusive resident discount when charging at TotalEnergies charge points in the borough for which you hold a valid parking permit.
When starting a new individual or pro resident subscription, you will need to upload a scanned copy of your valid resident/business permit for approval. Please note that any other proof of residency will not be accepted.
What is the Full membership plan?
If you need to charge your vehicle regularly, our best value plan is our Full Subscription.
If you hold a valid resident parking permit you are entitled to an exclusive resident discount when charging at TotalEnergies charge points in the borough for which you hold a resident parking permit with a Resident Subscription*.
Visit our Individual offers page for more information.
* If you live in London and have a valid resident or business parking permit, you are entitled to an exclusive resident discount when charging at TotalEnergies charge points in the borough for which you hold a valid parking permit.
When starting a new Resident subscription, you will need to upload a scanned copy of your valid resident permit for the relevant borough for approval. Please note that any other proof of residency will not be accepted.
If you hold a valid resident parking permit you are entitled to an exclusive resident discount when charging at TotalEnergies charge points in the borough for which you hold a resident parking permit with a Resident Subscription*.
Visit our Individual offers page for more information.
* If you live in London and have a valid resident or business parking permit, you are entitled to an exclusive resident discount when charging at TotalEnergies charge points in the borough for which you hold a valid parking permit.
When starting a new Resident subscription, you will need to upload a scanned copy of your valid resident permit for the relevant borough for approval. Please note that any other proof of residency will not be accepted.
What Company memberships are offered?
If you operate a fleet of vehicles for a small, medium, or large enterprise, you can subscribe to TotalEnergies as a company. You can choose among our two Business subscriptions depending on your charging needs: Pro Full subscription or Pro Resident subscription.
Signing up for a Business Subscription allows you to have an unlimited number of membership cards per account and entitles you to 30-day invoicing frequency.
Visit our Company offers page for more information.
* If you live in London and have a valid resident or business parking permit, you are entitled to an exclusive resident discount when charging at TotalEnergies charge points in the borough for which you hold a valid parking permit.
When starting a new Pro Resident subscription, you will need to upload a scanned copy of your valid business permit for the relevant borough for approval. Please note that any other proof of residency will not be accepted.
Please note that a valid company VAT number will be required when subscribing to company offers.
Signing up for a Business Subscription allows you to have an unlimited number of membership cards per account and entitles you to 30-day invoicing frequency.
Visit our Company offers page for more information.
* If you live in London and have a valid resident or business parking permit, you are entitled to an exclusive resident discount when charging at TotalEnergies charge points in the borough for which you hold a valid parking permit.
When starting a new Pro Resident subscription, you will need to upload a scanned copy of your valid business permit for the relevant borough for approval. Please note that any other proof of residency will not be accepted.
Please note that a valid company VAT number will be required when subscribing to company offers.
What Licensed memberships are offered?
As a Licensed driver (private hire driver, electric taxi driver, or Dynamo taxi driver) you are entitled to the following exclusive offers:
Visit our Licensed drivers offers page for more information.
Please note that your licensed driver license number and license expiry date will be required when subscribing to this offer.
* T&Cs apply.
- Our lowest charging rates*
- Limited welcome offer: A free 1 year membership*
Visit our Licensed drivers offers page for more information.
Please note that your licensed driver license number and license expiry date will be required when subscribing to this offer.
* T&Cs apply.
How can I Switch my membership?
To switch to another membership within your account type and take advantage of our preferential prices, simply create a new membership and cancel the previous from the Account / My subscriptions section.
To switch to a membership outside of your current account type, you need to create a new account, select the relevant account type, and start your new membership. Then, you may contact us to cancel your previous membership.
To switch to a membership outside of your current account type, you need to create a new account, select the relevant account type, and start your new membership. Then, you may contact us to cancel your previous membership.
Can I use my TotalEnergies membership before receiving my membership card?
You will need your membership card in order to benefit from your TotalEnergies member rates.
If you require immediate access to our network, our Pay As You Go offer is available. Please note PAYG session fees will apply.
If you require immediate access to our network, our Pay As You Go offer is available. Please note PAYG session fees will apply.
How many vehicles can I register with my membership?
There is no limit to the number of vehicles you can register in one account however, each vehicle will be required to have its own unique membership. Once you opt and register to a new membership for one of the vehicles, a new RFID will be sent to you.
If you are interested in managing multiple subscriptions into one account, we recommend you checking our Company offers.
If you are interested in managing multiple subscriptions into one account, we recommend you checking our Company offers.
How do I reset my password?
You can reset your password by clicking here if you're not connected to your account or by logging in and click on ''Change password''. A password reset email will be sent to you with further instructions.
Why haven’t I received my membership card yet?
Membership cards are usually delivered within 7 to 10 working days. However, during busier periods, our courier may take longer than expected to deliver your card due to exceptionally high volumes.
If your card hasn’t arrived after 10 working days, please contact us.
If your card hasn’t arrived after 10 working days, please contact us.
How do I cancel my membership(s)?
We accept cancellations at any point during your subscription. Please follow these steps to help us process your request swiftly:
To cancel your membership(s), navigate to the Account / My subscriptions section our on website or mobile app and simply click on ''cancel''. You will receive an email confirmation of your cancellation request which will be processed by our customer service team as soon as possible.
Unfortunately, we cannot accept cancellation requests over the phone.
To cancel your membership(s), navigate to the Account / My subscriptions section our on website or mobile app and simply click on ''cancel''. You will receive an email confirmation of your cancellation request which will be processed by our customer service team as soon as possible.
Unfortunately, we cannot accept cancellation requests over the phone.
What should I do if my membership card has been lost/stolen or is faulty?
What should I do if I lose my membership card?
If you have lost your membership card, please contact us as soon as possible so we can deactivate the card. It is crucial to notify our customer service team immediately if your membership card has been lost or stolen as TotalEnergies will not be liable for any unauthorized use. Once confirmed that your card is lost, we will block it and send you a replacement within 7 to 10 working days. Please note that a £10 fee will be applied for issuing a new card. A Police crime reference number may be required for a free replacement.
What if my card is faulty?
If you think your card may be faulty, please contact us as soon as possible for assistance. Sometimes, the issue may be with the charge point rather than the card, so sending a new card might not resolve the problem.
Where can I use my TotalEnergies membership card?
Your TotalEnergies membership card can only be used at charge point displayed on our charge point map. It will not be accepted at charge points not shown on the map.
What should I do if I find a TotalEnergies membership card?
If you have found a TotalEnergies membership card, please send it to:
TotalEnergies Charging Solutions UK Limited
Customer Service Department
19th Floor, 10 Upper Bank St
Canary Wharf
London, E14 5BF
United Kingdom
If you have lost your membership card, please contact us as soon as possible so we can deactivate the card. It is crucial to notify our customer service team immediately if your membership card has been lost or stolen as TotalEnergies will not be liable for any unauthorized use. Once confirmed that your card is lost, we will block it and send you a replacement within 7 to 10 working days. Please note that a £10 fee will be applied for issuing a new card. A Police crime reference number may be required for a free replacement.
What if my card is faulty?
If you think your card may be faulty, please contact us as soon as possible for assistance. Sometimes, the issue may be with the charge point rather than the card, so sending a new card might not resolve the problem.
Where can I use my TotalEnergies membership card?
Your TotalEnergies membership card can only be used at charge point displayed on our charge point map. It will not be accepted at charge points not shown on the map.
What should I do if I find a TotalEnergies membership card?
If you have found a TotalEnergies membership card, please send it to:
TotalEnergies Charging Solutions UK Limited
Customer Service Department
19th Floor, 10 Upper Bank St
Canary Wharf
London, E14 5BF
United Kingdom
How can I pair my membership badge?
To pair your membership badge, first log in to your account and navigate to the ''My subscriptions'' section. Select your subscription and click on ''Pair your badge''. Enter the badge ID printed on your membership badge and click ''Confirm''. Your membership badge is now ready for use!